Privacy Policy

Last updated: October 19, 2026

Oud China ("we", "us", "our") operates the website oudchina.com. We supply Chinese oud (agarwood) chips on a wholesale, business-to-business basis. This Privacy Policy explains what personal information we collect through this website, why we collect it, and what rights you have.

If you have questions about this policy, contact us at info@oudchina.com.

1. Information we collect

1.1 Information you provide directly

When you use our contact form, request a wholesale price list, or communicate with us, we collect:

• Name (required on our contact form)
• Email address
• WhatsApp number
• Message content — typically your required grade, quantity, intended use, and delivery city

1.2 Information collected automatically

When you visit oudchina.com, our web server may log standard technical information: your IP address, browser type, pages visited, and the time and duration of your visit. We use this only for website security and to understand aggregate usage.

1.3 WhatsApp and WeChat

If you contact us via WhatsApp (+86 134 2190 0559) or WeChat (13421900559), your messages are handled under those platforms' own privacy policies in addition to this one. We use the contact details you share there solely to respond to your inquiry.

2. How we use your information

We use the information collected to:

• Respond to your inquiries and send wholesale price lists and quotations
• Arrange sample deliveries, grading, and order processing
• Communicate about documentation, shipping, and payment for your orders
• Improve our website and product offering
• Comply with legal obligations (for example, export documentation requirements)

We do not sell your personal information. We do not use your contact details for unrelated marketing, and every price-list email includes an unsubscribe option.

3. Cookies and advertising

oudchina.com uses a small number of cookies:

• Strictly necessary cookies — required for the website to function (for example, remembering your language preference between English and Arabic).
• Analytics cookies — if enabled, these help us understand aggregate visitor behavior. They do not identify you personally.

Google advertising disclosure. We intend to display Google AdSense advertisements on this website. Google uses cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Google Ads Settings. Alternatively, you can opt out of third-party vendors' use of cookies for personalized advertising by visiting www.aboutads.info.

4. Who we share information with

We share personal information only where necessary to operate our business:

• Logistics and freight partners — delivery details needed to ship samples or orders to your designated China address, warehouse, or forwarder
• Payment processors / banks — information required to process T/T bank transfers
• Authorities — export documentation (such as CITES permit applications) where the law requires it
• Service providers — website hosting and email services, bound by confidentiality obligations

We do not share your information with data brokers or unrelated third parties.

5. International transfers

Our plantation and operations are in Dianbai District, Maoming, Guangdong, China. If you contact us from outside China, your information will be transferred to and processed in China for the purpose of responding to your inquiry. By submitting the contact form, you acknowledge this transfer.

6. Data retention

We keep inquiry records for as long as needed to handle your request and any resulting business relationship, and no longer than 3 years after our last communication, unless a longer retention period is required by law (for example, for export and tax records).

7. Your rights

You may at any time:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent for us to contact you

To exercise any of these rights, email info@oudchina.com. We will respond within 30 days.

8. Children's privacy

This website is a B2B wholesale platform and is not directed at children. We do not knowingly collect information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will always reflect the most recent version. Material changes will be noted on this page.

10. Contact